Booking Terms and Conditions

These Booking Terms and Conditions apply when you request or book transport through RiseEdge Transport. Separate Terms of Website Use cover browsing and using this website.

1. Who you're contracting with

Your transport contract is with RiseEdge Ventures (Pty) Ltd, trading as RiseEdge Transport. We keep statutory supplier information on this legal page rather than on marketing pages.

2. Booking & pricing

• Supported trips are priced live from the trip details you enter and our published rates, and the amount due is shown before you submit. Airport fares use fixed area zones where your destination matches a published zone; outside those zones, or for longer routes, route-based pricing or operational review may apply. Private trips are priced by driving distance plus any stops and applicable surcharges. Day bookings use the published day packages. When a trip requires operational review (for example intercity / long-distance, large groups, price-on-request categories, or unusual requirements), RiseEdge confirms the fare before payment opens.
• Surcharges that may apply are shown before you submit: after-hours (20:00–06:00 SAST) flat Compact R100 / Sedan R125 / MPV R150; public holidays may add a percentage of the vehicle base fare; each added stop on a private trip adds a per-stop fee. Ordinary Saturdays and Sundays have no automatic surcharge unless a public holiday applies.
• When you submit a booking, your request is stored with a booking reference and — where a live Instant price was shown — that price is locked. A booking reference is not itself confirmation. RiseEdge operations reviews the trip, confirms suitable transport and commercial readiness, and only then opens payment where payment is required. Some bookings (very short notice, long distance, unusual requirements, capacity issues or a vehicle that still needs operator review) remain in manual review until those checks are complete — you'll be told immediately if yours is.
• Submitting the form alone does not confirm a normal public booking. Once the required full payment shown for the booking is successfully verified, the customer booking is confirmed. Vehicle and driver assignment is a separate operational step and follows payment plus the required fulfilment checks. Approved corporate accounts and specifically authorised management exceptions may follow their agreed terms.
• You are responsible for entering correct addresses, dates, times and passenger numbers. You can review and change these before submitting. If your trip details change after the price is locked, the price may be recalculated (see "Changes").

3. Payment

Normal public bookings are prepaid. The full locked fare shown for the booking must be successfully verified before the booking is confirmed. Where card checkout is available, payment is made through Yoco's secure hosted checkout. The browser return page does not prove payment; RiseEdge relies on verified server-side payment confirmation. Prepaid EFT may be used where arranged, but proof of payment does not mark the booking paid until an authorised operator verifies the funds. New or ordinary corporate customers prepay unless RiseEdge has specifically approved an invoiced account. Cash, pay-the-driver and book-now-pay-later are not normal public payment options. SeePayment information for the current process.

4. Changes to a booking (rescheduling)

If you change the pickup, destination, stops, date, time, passenger count or service after submitting, we treat it as an amendment and may recalculate the price. We won't silently change your original locked price; a revised price is shared with you and, where needed, requires your acceptance. Contactbooking@riseedgeventures.co.zaor 081 859 8759 with your booking reference.

5. Cancellations & refunds

See our Cancellation, Rescheduling and Refund Policy.

6. Our service commitments & limits

• We aim for dependable, on-time pickups and hold every vehicle in our network to the same cleanliness and maintenance standard.
• We cannot guarantee against delays outside our control (traffic, weather, road closures, flight changes). Where a trip cannot be serviced, we will tell you as soon as possible and, where you have paid, refund per the refund policy.
• Passenger and luggage capacity limits apply per vehicle. You must not exceed the booked passenger count without agreement.

7. Your conduct

For everyone's safety, seatbelts must be worn, and abusive, unlawful or unsafe behaviour, or damage to a vehicle, may end the trip and incur costs.

8. Privacy

We handle your information per our Privacy Notice.

9. Contact & complaints

For booking issues: booking@riseedgeventures.co.za or 081 859 8759. For complaints and escalation: see our Complaints and Escalation Procedure(transport@riseedgeventures.co.za).