These Booking Terms and Conditions apply when you request or book transport through RiseEdge Transport. Separate Terms of Website Use cover browsing and using this website.
1. Who you're contracting with (ECT Act supplier information)
- Supplier: RiseEdge Ventures (Pty) Ltd (trading as RiseEdge Transport). Registration number: 2026/361658/07.
- Services: staff transport, airport transfers, private trips and day hire in Durban and wider KwaZulu-Natal.
- Contact: Phone / WhatsApp 081 859 8759 · booking@riseedgeventures.co.za (bookings) · transport@riseedgeventures.co.za (general / complaints) · Durban, KwaZulu-Natal.
- Governing law: the laws of the Republic of South Africa.
2. Booking & pricing
- Your price is calculated live from the trip details you enter and our published rates, and is shown before you submit. Airport fares are fixed by area zone; private trips are priced by distance plus any stops; day bookings use fixed packages.
- Surcharges that may apply are shown before you submit: after-hours (20:00–06:00 SAST) flat Compact R100 / Sedan R125 / MPV R150; public holidays may add a percentage of the vehicle base fare; each added stop on a private trip adds a per-stop fee. Ordinary Saturdays and Sundays have no automatic surcharge unless a public holiday applies.
- When you submit a booking, your request is stored with a booking reference and — where a live Instant price was shown — that price is locked. Full trip confirmation still requires operator approval. Some bookings (very short notice, long distance, unusual requirements, capacity issues or unavailable Instant fleet) are placed into manual review — you'll be told immediately if yours is.
- Submitting the form alone does not finalise a booking where a deposit or payment is required. Payment (where stated) and operator approval are required before the trip is treated as fully confirmed. A specific vehicle and driver are assigned afterwards and shared with you before pickup.
- You are responsible for entering correct addresses, dates, times and passenger numbers. You can review and change these before submitting. If your trip details change after the price is locked, the price may be recalculated (see "Changes").
3. Payment
Unless agreed otherwise, payment is made on pickup or by arrangement (invoiced accounts). Online card payment is not currently offered on this website. Day bookings and some short-notice trips may require a deposit or full payment as stated at booking (typically 50% deposit, or full payment if pickup is within 24 hours). We never mark a booking paid without a verified payment or an authorised RiseEdge confirmation. See Payment information for the current process.
4. Changes to a booking (rescheduling)
If you change the pickup, destination, stops, date, time, passenger count or service after submitting, we treat it as an amendment and may recalculate the price. We won't silently change your original locked price; a revised price is shared with you and, where needed, requires your acceptance. Contact booking@riseedgeventures.co.za or 081 859 8759 with your booking reference.
5. Cancellations & refunds
See our Cancellation, Rescheduling and Refund Policy.
6. Our service commitments & limits
- We aim for dependable, on-time pickups and hold every vehicle in our network to the same cleanliness and maintenance standard.
- We cannot guarantee against delays outside our control (traffic, weather, road closures, flight changes). Where a trip cannot be serviced, we will tell you as soon as possible and, where you have paid, refund per the refund policy.
- Passenger and luggage capacity limits apply per vehicle. You must not exceed the booked passenger count without agreement.
7. Your conduct
For everyone's safety, seatbelts must be worn, and abusive, unlawful or unsafe behaviour, or damage to a vehicle, may end the trip and incur costs.
8. Privacy
We handle your information per our Privacy Notice.
9. Contact & complaints
For booking issues: booking@riseedgeventures.co.za or 081 859 8759. For complaints and escalation: see our Complaints and Escalation Procedure (transport@riseedgeventures.co.za).