RiseEdge uses a prepaid booking model. For a normal public booking, the full locked fare must be successfully verified before the booking is confirmed. Secure online payment is handled through Yoco; prepaid EFT may be used where arranged and is confirmed only after RiseEdge verifies the funds. Arriving on a success page or sending proof of payment is not proof that payment has been verified.
Current process
- Review the trip details and the final locked fare before checkout.
- Where online checkout is available, the secure payment step is hosted by Yoco. RiseEdge confirms payment from the verified server-side payment event, not from the browser return page.
- Verified full payment confirms a normal public booking. Vehicle and driver assignment follows once the booking is operationally ready.
- Prepaid EFT remains available where arranged. A screenshot or proof of payment does not mark the booking paid; an authorised operator verifies the funds first.
- Approved corporate accounts and specifically authorised management exceptions follow their agreed terms. They are not public pay-later options.
- Trips requiring manual review, including complex groups or long-distance movements, are not opened for payment until RiseEdge has confirmed the fare and operating plan.
Policy summary (from current booking rules)
The full locked fare is required before a normal public booking is confirmed. Payment is verified server-side. Approved corporate accounts and specifically authorised operator exceptions follow their agreed terms.
Confirmation
Entering trip details or receiving a booking reference does not itself confirm a normal public booking. The booking is confirmed when the required full payment has been successfully verified. The Yoco return page may show that payment is still being confirmed until the server receives and validates the payment. Driver and vehicle details are shared after assignment. SeeBooking Terms and Conditions.
Refunds
Eligible card-payment refunds are returned through the original payment relationship where technically available. A refund request is not the same as a completed refund; the status may move through requested, processing and completed. Full cancellation rules are in ourCancellation, Rescheduling and Refund Policy.
Questions
Booking and payment enquiries:booking@riseedgeventures.co.za· Phone / WhatsApp 081 859 8759. You can also check a booking status with your reference and phone number.