RiseEdge Ventures (Pty) Ltd (trading as RiseEdge Transport) aims to resolve concerns promptly and fairly. This page explains how to complain and how escalation works.
1. First contact — booking or trip issues
For booking status, deposits, changes or trip-day issues, contact us first with your booking reference:
- Email: booking@riseedgeventures.co.za
- Phone / WhatsApp: 081 859 8759 (wa.me/27818598759)
We aim to acknowledge operational enquiries on the same day during our published contact hours where possible.
2. Formal complaint
If you are not satisfied, or the matter is about privacy, conduct, or a service failure, emailtransport@riseedgeventures.co.zawith:
- Your name and contact number / email
- Booking reference (if any)
- Date and nature of the issue
- What outcome you are seeking
We will acknowledge the complaint, review the booking and operational records, and respond with an outcome or next steps. Complex matters may take longer; we will keep you informed.
3. Escalation
- Operations / booking desk — first attempt via booking@ or phone / WhatsApp.
- Management review — formal complaint to transport@ for review by RiseEdge management.
- External options — where applicable you may also raise privacy concerns with the Information Regulator (South Africa) atenquiries@inforegulator.org.za, or pursue other remedies available under South African consumer or transport law.
4. Related policies
- Cancellation, Rescheduling and Refund Policy
- Booking Terms and Conditions
- Privacy Notice (data-subject and privacy complaints)
- PAIA access information