This page is the published PAIA manual and access guide of RiseEdge Ventures (Pty) Ltd, trading as RiseEdge Transport. It is prepared for a private body under section 51 of the Promotion of Access to Information Act, 2000 (PAIA), and also explains related POPIA processing information.
1. Private body details
- Legal name: RiseEdge Ventures (Pty) Ltd · CIPC 2026/361658/07
- Trading name: RiseEdge Transport
- Place of registration: South Africa
- Office bearer: NTOKOZO KHAMBULE
- Operating area: Durban and wider KwaZulu-Natal, South Africa
- Phone / WhatsApp: 081 859 8759
- Email for PAIA / privacy requests: transport@riseedgeventures.co.za
- Website: transport.riseedgeventures.co.za
2. Information Officer
Information Officer (head of the private body by virtue of office): NTOKOZO KHAMBULE —transport@riseedgeventures.co.za. Formal registration with the Information Regulator is tracked as a separate administrative compliance action; PAIA and POPIA requests are accepted now through the contact details above.
3. How to use PAIA
The Information Regulator publishes a PAIA Guide explaining how to exercise access rights, the prescribed forms, possible fees and complaint routes. The current guide and Form 2 (Request for Access to Record) are available from the Information Regulator's PAIA page:inforegulator.org.za/paia.
4. Records available without a formal PAIA request
- Public website pages describing RiseEdge Transport services and service areas.
- Booking Terms, Cancellation and Refund Policy, Privacy Notice, Cookie Policy, Complaints Procedure and Accessibility Statement.
- CIPC legal name and registration number published on this website.
- General business contact information and booking/payment support channels.
- Customer booking status and payment receipt information through the secure customer verification flows where applicable.
5. Main categories of records held
| Category | Examples |
|---|---|
| Company and statutory | CIPC records, governance records, tax and compliance records, contracts and business policies. |
| Customers and bookings | Booking requests, contact details, route details, trip schedules, status history, complaints and support correspondence. |
| Payments and finance | Quotes, payment status, transaction references, receipts, invoices, refunds and accounting records. Full card numbers are not stored by RiseEdge. |
| Drivers and fleet | Driver applications, driver and vehicle records, verification documents, assignments, trip execution records and operational notes. |
| Suppliers and service partners | Supplier profiles, quotations, settlement records, service capacity and due-diligence records. |
| Corporate and staff transport | Transport requests, route assessments, service plans, schedules and commercial proposals. |
| Website and security | Security logs, consent records, abuse-prevention records, analytics data where consented to, and system audit records. |
| Correspondence | Email, complaints, PAIA/POPIA requests and operational communications relevant to the business. |
6. POPIA processing categories
RiseEdge processes personal information required to quote, book, pay for, dispatch and operate passenger transport. Data subjects may include customers, prospective customers, drivers, driver applicants, staff, suppliers and supplier contacts. Categories of information can include identity/contact details, trip and location details, payment records, driver/vehicle verification documents and security logs. The detailed purposes, recipients, retention approach and international processors are described in our Privacy Notice.
7. Security safeguards
Safeguards include HTTPS, security headers, role-based access, row-level database security, server-only privileged credentials, staff authentication, two-step verification for active staff on production, payment-provider hosted card entry, audit records, rate limiting / abuse controls where implemented, and restricted access to driver and customer information.
8. How to request a record
- Use the Information Regulator's prescribed Form 2 or send the equivalent information totransport@riseedgeventures.co.za.
- Identify the record or category of records as clearly as possible.
- Give enough information to identify you and to locate the requested record, including a booking/request reference where relevant.
- Explain the right you seek to exercise or protect where PAIA requires this.
- State your preferred form of access and contact details.
We will acknowledge the request, verify identity where necessary, apply the PAIA grounds for access/refusal, and advise any prescribed fee before a paid reproduction or search is performed.
9. Fees, decisions and complaints
Any request or access fee is limited to the prescribed PAIA fee framework. If access is refused, partly granted, delayed or otherwise disputed, the requester may use the complaint and court remedies available under PAIA. Information Regulator contact and current complaint forms are available fromthe Regulator's PAIA page.
10. Availability of this manual
This current manual is available free of charge on this website. A copy can also be requested by email attransport@riseedgeventures.co.za.
11. Related policies
Privacy Notice ·Booking Terms ·Cancellation & Refunds ·Complaints Procedure ·Cookie Policy