How to cancel or reschedule
Cancel or request a change by messaging or calling 081 859 8759 (wa.me/27818598759), or emailing booking@riseedgeventures.co.za, with your booking reference. We record the date, time and reason of every cancellation or change and confirm it back to you.
Rescheduling
If your plans change, you can often amend the booking (date, time, route) rather than cancel — see the amendment terms in our Booking Terms and Conditions. A change may recalculate the price. We will share any revised price with you before it applies.
Standard trips (airport transfers & private trips)
- These are normally paid on pickup, so cancelling before pickup carries no charge when no deposit was taken.
- Please give as much notice as you can so we can free the vehicle for other customers.
- If a driver has already been dispatched to a confirmed pickup and the trip is cancelled at the door or as a no-show, a call-out fee may apply — we will always tell you before charging anything.
Day bookings & deposits
- Day bookings and some short-notice trips may require a deposit or full payment as stated at booking (typically 50% deposit, or full payment if pickup is within 24 hours).
- A deposit is refundable if you cancel at least 24 hours before the pickup time.
- Cancelling within 24 hours of pickup may forfeit the deposit, because the vehicle and driver were reserved for you.
If we cancel
If we ever cannot service a booking that has been confirmed by our operations team, we will tell you as soon as possible and refund any amount you have paid in full, using the same method where possible.
Refund method & timing
Refunds are made to your original payment method or by arrangement, normally within a few business days of confirming the cancellation. Because online card payment is not currently offered on this website, most trips involve no upfront payment to refund. See Payment information.