How to cancel or reschedule
Cancel or request a change by messaging or calling 081 859 8759(wa.me/27818598759), or emailingbooking@riseedgeventures.co.za, with your booking reference. We record the date, time and reason and confirm the change back to you.
Standard airport & private transfers
Standard local airport and ordinary private transfers can normally be changed or cancelled without a cancellation charge when RiseEdge receives at least 2 hours' notice before scheduled pickup. Where the booking has been paid and qualifies for free cancellation, the normal treatment is a full refund.
Groups, larger vehicles & long-distance trips
These bookings normally require at least 24 hours' notice because RiseEdge may have committed external capacity or a larger vehicle. The applicable rule is made clear for the booking before payment.
Major coach & event movements
Coach movements, major events and other genuinely high-capacity commitments may require48 hours' notice. This longer period is not applied to ordinary transfers.
Late cancellations
Cancelling inside the free-cancellation period does not automatically mean RiseEdge keeps the full fare. A reasonable charge may apply where a driver or vehicle has already been dispatched or committed, an external transport provider has been paid or committed, or another non-recoverable cost has genuinely been incurred. The operator records the assessment and any full or partial refund. Where the actual committed loss is lower, the cancellation charge should also be lower.
No-shows
A genuine no-show may result in up to the full booking value being retained. A cancellation, late cancellation, flight delay, operator cancellation and genuine customer emergency are not automatically treated as the same thing.
Airport flight delays
Where a valid flight number has been provided, a flight delay is not treated as a cancellation or no-show. The normal airport arrival allowance is 60 minutes after actual landing for domestic flights and 90 minutes after actual landing for international flights. Normal luggage collection during that included arrival allowance is not charged as waiting time.
Emergencies & operator discretion
RiseEdge may take genuine emergencies and circumstances protected by applicable South African consumer law into account. We do not use an automatic forfeiture rule where a fairer outcome is required by the actual circumstances.
If RiseEdge cancels
If RiseEdge cannot provide a paid booking, we will tell you as soon as reasonably possible and the normal treatment is a full refund of the amount paid for the cancelled service.
Refund method & status
Eligible electronic-payment refunds are returned through the original payment relationship where technically available. A requested refund is not described as completed until the provider confirms the final result. Where relevant, RiseEdge may distinguish refund requested, refund processingand refund completed. Provider or bank settlement time may continue after RiseEdge receives confirmation that the refund has been processed.